When you’re seeking to develop your services it’s not always easy to know where to focus your efforts. There will always be employees who are not pleased with the provided support services. But this doesn’t mean that you shouldn’t listen to them.

Date: Wednesday, 24. April
Time: 10:00-11:00 CET / 9am-10am GMT / 11.00-12.00 EEST

Continuous Employee Experience measurement makes it possible to identify and prioritise your development efforts on your IT services. Using the experience data and comparing it to global Happiness Score™ you can have huge business impact, and you as a service owner can show the value of Service Management and Service Desk.

In this webinar, we will cover:

  • Why you need to make employee satisfaction a key metric for measuring the success of your internal services, instead of SLA
  • Creating an employee-driven way of working – where to start?
  • Customer case: How HappySignals has been an important tool for the work Equinor has done to improve their user experience

This webinar is brought to you by Fujitsu and our partner HappySignals. HappySignals mission is to improve employee happiness and increase productivity. They do this by making Employee Experience measurement, analytics and management easy and transparent in the area of Service Management. HappySignals drive to create the independent benchmark for customers, vendors and providers when they want to prove their value in employees’ happiness and productivity. 

Get an edge in your mission to deliver great IT services, register now!

Webinar details:

Date: Wednesday, 24. April
Time: 10:00-11:00 CET / 9am-10am GMT / 11.00-12.00 EEST

Target audience:

People working with Internal Services and Service Desk, Service Owners and End User Owners



Our Webinar Speakers


Pasi Nikkanen
Chief Product Officer



Hannes Hirvikallio
Sales Director
Fujitsu ServiceNow practice EMEIA